All of the IT support services that we offer are backed by our service level agreement. This agreement is tailored to each of our clients on an individual basis. The agreement is put together when we exchange contracts and ensures that our clients know exactly what sort of service they can expect from us.
From our part we use the agreement to measure our performance in terms of response and resolution times, incident numbers and other key metrics. We use this information to constantly improve our service. Our ultimate goal is to ensure that our clients are happy with the level of service that we provide and we guarantee this level of satisfaction to all of our clients.
We are so confident that you will love our services, we don’t require lengthy contracts. All our contracts are month-to-month ensuring that we have to prove ourselves each and everyday. Don’t leave your technology to chance, use the IT company with the experience and expertise to handle all your IT support needs, Gulf Coast Computer Solutions.